Powered by Ordo
Your branch, at a glance.
This is your command center. It shows what is happening in your branch right now - today's sales, new orders, stock warnings and anything that needs your attention.
What you can do here
Pro tips
Learn every feature and how they fit together.
The Help Center is your guide to the whole system. Search for any topic, browse the step-by-step guides to see how features connect, or open any feature page to read what it does and how to get the most out of it.
What you can do here
Pro tips
Manage every location you operate.
Every physical store, kitchen or outlet is a 'branch'. This page lists all your branches and lets you set up new ones. Most of the dashboard only shows data for the branch you have currently selected.
What you can do here
Pro tips
What you sell, and what goes into it.
Your menu is the list of items customers can order - pizzas, sides, drinks and so on. Each menu item has a recipe: the exact ingredients and quantities used to make it. Recipes are what make stock and cost tracking automatic.
What you can do here
Pro tips
Bring in many menu items at once.
Instead of adding menu items one by one, you can upload a spreadsheet to create or update many items, prices and recipes in one go. This is the fastest way to set up a new branch or copy an existing menu.
What you can do here
Pro tips
Every order, from every channel.
This is the full history of customer orders - walk-in, phone, online storefront and delivery. Use it to track what was ordered, by whom, and where each order is in the kitchen-to-delivery journey.
What you can do here
Money received for orders.
Every payment tied to an order lives here - cash, card, wallet and online payments. It helps you reconcile what was paid versus what is still owed, and spot failed or refunded transactions.
What you can do here
How you accept money.
This is where you turn on and configure the ways customers can pay - cash, card, wallet and online gateways. Setting up a payment method once means it shows up at checkout and on the POS, and every transaction is recorded against the right method.
What you can do here
Pro tips
The people who order from you.
Your customer book. Each customer has their contact details, order history, loyalty points and lifetime value. Knowing your customers lets you reward regulars and reach out with offers.
What you can do here
Everything in your kitchen you buy, use and count.
Ingredients are the raw materials - flour, cheese, boxes, sauce - that you buy from suppliers and use up as you cook. This page shows how much of each you currently have, what it costs, and when you are running low.
What you can do here
Pro tips
Orders you place with your suppliers.
A Purchase Order (PO) is how you ask a supplier to send you ingredients. It records what you ordered, the agreed price, and - once the delivery arrives - what you actually received. Keeping POs here means your stock and costs stay accurate and auditable.
What you can do here
Pro tips
The companies you buy ingredients from.
Suppliers are the vendors who sell you ingredients and supplies. Keep their details here so you can raise purchase orders, compare prices and remember who delivers what.
What you can do here
Track what gets thrown away.
Whenever ingredients spoil, burn, expire or get dropped, log it here. A waste log turns invisible losses into numbers you can act on - and it keeps your stock accurate because written-off items stop showing as 'in stock'.
What you can do here
Pro tips
Stock grouped by delivery, with expiry dates.
When you receive a delivery, it comes in as a 'batch' with its own quantity, cost and - importantly - an expiry date. This page lets you see which batches you hold, so you can use the oldest stock first and avoid spoilage.
What you can do here
Pro tips
Reconcile the system with reality.
A stock count is when you physically count what is on the shelves and compare it to what the system thinks you have. Any difference (variance) is recorded, and the system adjusts stock to match reality. This is the single best way to catch theft, waste and errors.
What you can do here
Pro tips
Making batches of prepared items.
Production is when you combine raw ingredients to make a prepared item in bulk - like mixing a big batch of dough or pizza sauce. Recording a production run consumes the raw ingredients and creates the finished batch, so both stock and cost stay correct.
What you can do here
Recipes for things you make in-house.
A prep recipe defines how to make a prepared item - for example, '1 batch of pizza sauce = 5kg tomatoes + 200g salt + ...'. These recipes power the Production page and make costing accurate.
What you can do here
A complete diary of every stock change.
Every time stock changes - a delivery in, a sale out, waste, a transfer, a stock-count adjustment - it is recorded as a 'movement'. This page is the full audit trail: you can trace exactly why a quantity is what it is.
What you can do here
Pro tips
Turn stock data into decisions.
Inventory reports summarise your stock into useful insights: what you are holding and its value, what is moving fast, what is sitting too long, and where you might be losing money. Use these to buy smarter.
What you can do here
See deliveries unfold in real time.
The live map shows where your delivery riders are right now and the status of orders out for delivery. It is the fastest way to answer 'where is that order?' and keep customers updated.
What you can do here
Your delivery team.
Riders are the delivery staff who take orders to customers. Manage them here - their details, availability and the orders assigned to them - so dispatch runs smoothly.
What you can do here
Profit & Loss - are you making money?
The Profit & Loss report shows your income minus your costs over a period, so you can see whether the business is profitable. It pulls together sales, ingredient costs, labour and overheads into one clear picture.
What you can do here
Pro tips
Profit on each thing you sell.
This report shows the cost and profit margin for every menu item, based on its recipe and selling price. It instantly reveals which items make you money and which quietly cost you.
What you can do here
Pro tips
The bills you pay every month.
Recurring costs are your fixed, repeating expenses - rent, utilities, internet, software subscriptions and the like. Recording them here means your P&L includes overheads, not just food and labour.
What you can do here
Your team roster.
This is your staff directory - everyone who works at the branch, whether or not they log into the dashboard. Each employee has a designation, department, salary and (optionally) an EOBII number. The headcount and monthly payroll figures here feed straight into your P&L.
What you can do here
Define the working shifts.
Shifts are the named time windows your staff work - for example a Morning shift from 9 AM to 5 PM. Defining them here lets you tag attendance against a shift so you can see who was on duty when.
What you can do here
Daily attendance and overtime.
Record who showed up each day. Mark staff present, late, half-day, absent or on leave, and capture any overtime hours. Attendance is what drives accurate payroll - it prorates salaries and calculates overtime pay automatically.
What you can do here
Leave requests and approvals.
Record and manage time off - casual, sick, annual or unpaid. Approve or reject requests; approved unpaid leave reduces the days an employee is paid for in payroll.
What you can do here
Generate, review and post monthly payroll.
Payroll turns your roster and attendance into exact payslips. Pick a month and generate a run: each active employee gets a payslip with their prorated salary, overtime, bonuses and deductions. Posting a run makes it the source of truth for the labour line in your P&L - so your profit and loss reflects real payroll, not a guess.
What you can do here
Pro tips
Reward levels for your customers.
Loyalty tiers group customers into levels - for example Bronze, Silver, Gold - based on how much they spend. Customers climb tiers as they order more, which encourages them to keep coming back.
What you can do here
Offers customers can earn and claim.
Rewards are the treats customers unlock with their loyalty points - a free drink, a discount, a free pizza. This page lets you create rewards and set how many points each one costs to redeem.
What you can do here
A record of rewards claimed.
Every time a customer spends points to claim a reward, it is recorded here. Use it to see which rewards are popular, who your most engaged customers are, and how much value your loyalty program is giving away.
What you can do here
Chat with customers in one inbox.
All your customer WhatsApp conversations in one place. Reply to enquiries, confirm orders and answer questions without leaving the dashboard - and keep a shared history so any staff member can pick up a chat.
What you can do here
Messages sent to customers and staff.
This is a log of notifications the system has sent - order confirmations, delivery updates, marketing messages and alerts. Use it to see what went out, when, and whether it was delivered.
What you can do here
Reusable message wording.
Templates are the reusable message layouts the system sends automatically - like an order-confirmation or ready-for-delivery message. Edit them once here and every matching notification will use your wording.
What you can do here
Tax invoices reported to the FBR.
If you issue invoices that must be reported to Pakistan's Federal Board of Revenue (FBR), they are recorded here. This page tracks each invoice, its FBR reference number and reporting status, so you stay compliant.
What you can do here
The big banners on your online store.
Slider banners are the rotating promotional images customers see at the top of your online storefront. Use them to highlight deals, new items or seasonal offers and drive sales.
What you can do here
Nudge customers to add a little more.
These are the extra items suggested to customers at checkout - 'add a drink for 100?' Choosing the right suggestions is one of the easiest ways to grow the average order size.
What you can do here
The staff who can log in here.
Users are the people who can sign into this dashboard. Manage their accounts, control who has access, and (depending on roles) decide what each person is allowed to see and do.
What you can do here
Permissions that unlock the software.
Licenses control which features and branches your installation is allowed to use. This page shows your active licenses, what they cover and when they expire, so there are no surprises.
What you can do here
Computers and tablets using the software.
Devices are the specific computers, POS terminals or tablets authorised to use the software. Managing them here lets you see what is connected and revoke access from a lost or retired machine.
What you can do here
Cryptographic keys that secure the system.
Signing keys are used to cryptographically secure and verify licenses and sensitive data. This is advanced admin territory - normally you only touch it during initial setup or a security rotation.
What you can do here
Pro tips
One-time codes to activate a POS device.
Setup codes let a new POS device or terminal securely connect to your account for the first time. Generate a code, enter it on the device, and it is paired - no need to share passwords.
What you can do here
Download your data as files.
When you need your data outside the dashboard - for accounting, backups or analysis in Excel - you can export it here. Exports are prepared and listed so you can download them when ready.
What you can do here
A history of security key changes.
Key rotations are scheduled changes to your security keys - a healthy security practice. This page logs each rotation so there is a clear record of when keys were changed and by whom.
What you can do here
Your account and dashboard preferences.
Change your password, pick your dashboard theme and fine-tune how the dashboard looks and behaves for you. These are personal preferences - they only affect your own login.
What you can do here
The big picture of money in and out.
A single screen that summarises your financial position: cash on hand, what customers owe you, what you owe suppliers, and recent income and spending. Use it as your daily financial health check.
What you can do here
The buckets your money is sorted into.
The Chart of Accounts is the list of categories - sales, rent, wages, utilities - that every transaction is filed under. A tidy chart is what turns raw transactions into a meaningful P&L and clean books.
What you can do here
Pro tips
Everyone you pay or get paid by.
Parties are the people and companies you have a money relationship with - suppliers you owe, customers who owe you, landlords and more. Tracking them here is what lets you record bills, collect receivables and settle up.
What you can do here
Money you spend, recorded properly.
Log one-off and operating expenses - a repair, an electricity bill, marketing - against the right account and party. Recording them here is what makes your P&L reflect true costs, not just food and payroll.
What you can do here
Invoices you owe suppliers.
Bills are the invoices your suppliers send you - what you owe and when it's due. Tracking them here means you never miss a payment, avoid late fees, and keep your payables accurate on the Finance Overview.
What you can do here
Pro tips
Money customers owe you.
Receivables are amounts customers or parties owe you but haven't paid yet - for example corporate catering on account. Tracking them here ensures nothing slips through the cracks and your cash position stays accurate.
What you can do here
Understand your business at a deeper level.
Where the dashboard shows today, analytics shows the trend. This overview pulls together revenue, orders and customer behaviour over time so you can see whether the business is growing, stalling or seasonal.
What you can do here
How fast and busy your kitchen is.
Operations analytics measure the engine of your business - how long orders take, peak busy hours, and where bottlenecks form. Use it to staff smarter and keep service fast.
What you can do here
Your busiest times, colour-coded.
The heatmap shows order volume by day of week and hour, so your peak and quiet periods jump out visually. It's the fastest way to plan staffing and promotions around real demand.
What you can do here
Do customers come back?
Cohort analysis groups customers by when they first ordered, then tracks how many return over time. It tells you whether your loyalty and service actually keep people coming back - the truest measure of a healthy business.
What you can do here
Where customers drop off.
The funnel traces the customer journey step by step - visited, viewed menu, added to cart, checked out - so you can see exactly where you lose people and fix that step.
What you can do here
Your best and worst sellers.
Which items fly off the shelf and which gather dust? This report ranks menu items by sales and revenue, so you know what to promote, what to keep, and what to quietly retire.
What you can do here
Pro tips
What customers say, in one place.
After an order, customers can leave a rating and review. This page collects all that feedback so you can celebrate great service, reply to complaints, and decide which reviews show publicly - turning feedback into reputation.
What you can do here
Your brand's playbook: SOPs, recipes, policies and training.
The Operations Manual is the single source of truth for how your business runs. Keep your standard operating procedures (SOPs), standardized recipes, rules and policies, training material, brand standards and compliance documents here - the same set you hand a new franchisee or use to train new staff.
What you can do here
Pro tips
Rules that send orders to the right place.
Order routing decides where each new order goes - which kitchen or station handles it - based on simple rules you set here. Configure it once and incoming orders flow to the right prep area automatically, without anyone having to assign them by hand.
What you can do here
Open and close the till, and balance the cash.
A cash session is the period a till (or POS) is open for taking cash. You open it with a starting float, take payments through the day, then close it by counting the drawer and reconciling it against what the system recorded. This is how you catch shortages, overages and mistakes.
What you can do here
Pro tips
Ring up orders and take payment at the counter.
The POS (point of sale) terminal is the screen your counter staff use to build an order, take payment and send it straight to the kitchen. It is built for speed - a few taps and the order is in, paid for and cooking.
What you can do here
The screen your kitchen cooks from.
The Kitchen Display System (KDS) is the screen in the kitchen that shows every active order and what needs to be made. Orders appear automatically as they're placed, move through preparation stages, and clear off when done - so the kitchen never works from paper tickets again.
What you can do here
Connect and configure your WhatsApp account.
This is where you connect your WhatsApp Business account to the system and control how it behaves - the phone number, automated replies and templates. Get this right once and the WhatsApp inbox stays connected and compliant.
What you can do here
Your business, explained by AI.
The AI Suite hub is the home for every AI-powered tool in the system. From here you can jump to forecasts, customer segments, smart promotions and more - each one turning your sales data into specific, actionable suggestions rather than raw numbers.
What you can do here
Pro tips
Ask anything about your business.
The Business Advisor is a conversational assistant that knows your sales, inventory and customer data. Ask it a question in plain English - 'what should I order this week?' or 'why did sales drop last Tuesday?' - and it answers using your real numbers.
What you can do here
See what's coming next.
Forecasts use your sales history to predict demand for the coming days and weeks - how many orders, which items, and how busy each day will be. Use it to prep the right amount, buy the right ingredients and staff to match.
What you can do here
Pro tips
Group customers by how they behave.
Segments automatically group your customers by their behaviour - regulars, first-timers, big spenders, those slipping away - so you can speak to each group the right way instead of treating everyone the same.
What you can do here
Catch customers before they leave.
Retention analysis spots customers who used to order regularly but have started to drift away - before they're gone for good. It flags who is at risk so you can win them back with a well-timed offer.
What you can do here
Offers the AI thinks will work.
Smart Promos suggests deals and discounts tailored to your customers and goals - rather than guessing what might appeal. It looks at your data to propose promotions likely to lift sales or bring customers back.
What you can do here
What customers really mean, at scale.
Review Analysis reads through all your customer reviews and pulls out the common themes - what people love, what they complain about, and how sentiment is trending - so you understand feedback without reading every word yourself.
What you can do here
See waste before it happens.
Waste Prediction uses your sales and waste history to forecast which ingredients are likely to spoil or go unused. It points you toward buying and prep decisions that prevent waste before the money is lost.
What you can do here
A record of everything AI did.
Every time an AI tool runs - a forecast, a recommendation, an action taken - it's recorded here. The audit log keeps the AI transparent and traceable, so you can always see what it did, when, and why.
What you can do here